Privacy Policy
Last updated: July 8, 2026
This Privacy Policy explains how Feen ("Feen", "the app", "we", "us", or "our") collects, uses, and protects information when you use our mobile application and the fen-app.com website (together, the "Service"). Feen is a local community platform that helps users connect with people in their city or neighborhood to ask questions and get answers about nearby places and services.
This Service is operated by [LEGAL ENTITY / OWNER NAME — TODO: add before publishing], based in [COUNTRY / JURISDICTION — TODO: add before publishing].
1. Information We Collect
1.1 Account Information
When you create a Feen account, we collect information such as your name, email address, and any profile details you choose to add.
1.2 Location Information
Feen is built around local, neighborhood-level interaction. We collect the city and/or neighborhood you select or that your device provides, so we can connect your questions with people near you. You can control location permissions through your device settings at any time.
1.3 Content You Provide
We collect the questions, answers, comments, and any other content you post within the app, as well as information you submit through our forms, such as:
- Contact form submissions (name, email, optional in-app user ID, and your message).
- Moderator applications (full name, age, city, neighborhood, in-app user ID, and any suggestions you share).
1.4 Device and Usage Information
We may automatically collect technical information such as device type, operating system, app version, and general usage data to keep the Service reliable and secure.
2. How We Use Information
- To operate and improve the Feen app and connect you with relevant local answers.
- To communicate with you, including replying to contact form messages and moderator applications.
- To maintain a safe community, including reviewing reports and enforcing our Terms & Conditions.
- To detect, prevent, and address technical issues, fraud, or abuse.
3. How We Share Information
We do not sell your personal information. We may share information:
- With service providers who help us operate the Service (for example, form-delivery and hosting providers), under obligations to protect your data.
- When required by law, legal process, or to protect the rights, safety, and property of Feen, our users, or the public.
- With your consent, or as part of content you choose to make visible to other users (such as questions and answers you post publicly in the app).
4. Data Retention
We retain your information for as long as your account is active or as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data as described in Section 6.
5. Children's Privacy
Feen is not directed to children under 13 years of age, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.
6. Your Rights and Choices
Depending on your location, you may have the right to access, correct, or delete your personal information, or to object to or restrict certain processing. To exercise these rights, contact us using the details in Section 9, or through our Contact page.
7. Security
We use reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last updated" date above, and where appropriate, through the app.
9. Contact Us
If you have questions about this Privacy Policy or how we handle your information, contact us at [OFFICIAL CONTACT EMAIL — TODO: add before publishing] or through our Contact page.