Fen logo فين

Privacy Policy

Last updated: July 9, 2026

1. Introduction

Welcome to Fen ("فين", "the App", "we", "us", or "our"), a hyperlocal question-and-answer mobile application that allows users to ask and answer questions scoped to their city and neighborhood (district) within the Kingdom of Saudi Arabia. This Privacy Policy explains what personal data we collect, how we use it, how we protect it, and the rights you have regarding your data. By downloading, accessing, or using the App, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the App.

2. Information We Collect

2.1 Account Information

If you sign in with Sign in with Apple or Google Sign-In, we receive a unique identifier associated with your account and, if you choose to share it, your name. Apple and Google allow you to hide your real email address from us. You may also use the App as a Guest (anonymous account) without providing any of the above. A unique anonymous device identifier is still created to allow the App to function (e.g., save your questions, replies, and preferences).

2.2 Location Information

We collect only the city and neighborhood (district) you manually select from a fixed list within the App. We do NOT access, request, or process your device's GPS location, precise location, or background location at any time.

2.3 User-Generated Content

Any questions, answers/replies, and reports you submit within the App, along with associated metadata (timestamps, like counts, edit history).

2.4 Notification Data

A device-specific push notification token (Apple Push Notification service "APNs" token) used solely to deliver notifications relevant to your activity (e.g., someone replied to your question or liked your answer).

2.5 Gamification / Usage Statistics

Number of questions asked, answers given, likes received, experience points ("XP"), and level, all generated from your activity within the App.

2.6 Personal Block List

The list of users you have chosen to block within the App (to hide their content from you). This list is private to your account, is not visible to any other user, and the blocked user is not notified.

2.7 Profile Picture (optional)

If you choose to add a profile picture, we request access to your device's photo library solely to let you select the single image you choose — nothing else. The image you upload is stored with our service provider (Supabase) and shown next to your name to other users within your selected city/district. We do not access the rest of your photos, and you may change or remove the picture at any time.

2.8 Information We Do Not Collect

  • We do not collect precise GPS location.
  • We do not use advertising identifiers (IDFA), and the App does not serve third-party advertising.
  • We do not use analytics or crash-reporting SDKs that track you across other apps or websites.
  • We do not request access to your contacts, microphone, or camera. We access your photo library only when you pick a single image for your profile picture.

3. How We Use Your Information

We use the information described above to:

  • (a) operate and maintain the App's core functionality (displaying content relevant to your selected city/district);
  • (b) authenticate your account and prevent unauthorized access;
  • (c) deliver push notifications about activity relevant to you;
  • (d) operate the in-app experience/level/badge system;
  • (e) review reports of content that may violate our Terms of Use, and take appropriate moderation action;
  • (f) maintain the security, integrity, and proper functioning of the App;
  • (g) comply with applicable legal obligations.

4. Legal Basis for Processing (where applicable)

Where the laws of your jurisdiction require a legal basis for processing personal data (e.g., the Saudi Personal Data Protection Law ("PDPL") or the EU General Data Protection Regulation), we rely on: (i) your consent, given by creating an account or otherwise using the App; (ii) the necessity of processing to perform our contract with you (providing the App's services); and (iii) our legitimate interest in operating, securing, and improving the App.

5. How We Share Your Information

We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share information only as follows:

  • (a) Service Providers: We use Supabase (authentication, a PostgreSQL database, storage, and Edge Functions for sending notifications) to host, store, and operate the App's backend. Supabase processes this data on our behalf under its own data processing terms. Push notifications are delivered via the Apple Push Notification service (APNs).
  • (b) Sign-In Providers: If you sign in with Apple or Google, those companies process your authentication according to their own privacy policies.
  • (c) Other Users: Your questions, answers, and chosen display name/nickname are visible to other users within your selected city/district, as this is the core function of the App.
  • (d) Legal Requirements: We may disclose information if required to do so by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of Fen, our users, or the public.
  • (e) Business Transfers: If Fen is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction; we will notify you of any such change.

6. Data Retention

We retain your personal data for as long as your account remains active, or as needed to provide you the App's services. If you delete your account (Settings → Delete Account), we permanently delete your profile data, and your questions/answers/likes/bookmarks associated with your account, except where retention is required to comply with a legal obligation, resolve disputes, or enforce our agreements.

7. Account & Data Deletion

You can delete your account and all associated data directly within the app:

Profile > Settings > Delete Account.

If you no longer have the app installed, you can request deletion of your account and data by contacting us at cs@fen-app.com, and your data will be deleted within 30 days.

Data that is deleted: questions, answers, and likes you've posted, profile information (city, neighborhood), and any attached photos.

8. Data Security

We use industry-standard security measures, including encryption in transit (TLS/HTTPS) and access-controlled cloud infrastructure (Supabase) with row-level security (RLS) policies, to protect your data. However, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The App is not directed at children under the age of 13 (or the minimum age required in your jurisdiction), and we do not knowingly collect personal data from children under this age. If we learn that we have inadvertently collected personal data from a child under the applicable minimum age, we will delete it promptly. If you believe a child has provided us with personal data, please contact us at cs@fen-app.com.

10. Your Rights

Depending on your jurisdiction, you may have the right to:

  • (a) access the personal data we hold about you;
  • (b) request correction of inaccurate data;
  • (c) request deletion of your data (available directly in-app via Settings → Delete Account);
  • (d) object to or restrict certain processing;
  • (e) request a copy of your data in a portable format;
  • (f) withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.

To exercise any of these rights, contact us at cs@fen-app.com. We will respond within a reasonable time and in accordance with applicable law, including the Saudi Personal Data Protection Law.

11. International Data Transfers

Our service providers (including Supabase) may process and store data on servers located outside of your country of residence, including in jurisdictions that may have different data protection laws than your own. By using the App, you consent to such transfers, which are conducted with appropriate safeguards where required by law.

12. Third-Party Links

The App may contain links to third-party websites (e.g., our website at www.fen-app.com) or services (Apple, Google). We are not responsible for the privacy practices of these third parties, and we encourage you to review their respective privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We will post the updated policy within the App and on our website with a revised "Last Updated" date. Continued use of the App after changes take effect constitutes acceptance of the revised policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: cs@fen-app.com
Website: https://www.fen-app.com

15. Governing Law

This Privacy Policy is governed by the laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and its implementing regulations, without prejudice to any mandatory data protection rights you may have under the laws of your own country of residence.