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Terms of Use

Last updated: July 9, 2026

1. Acceptance of Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User" or "you") and Fen ("we," "us," or "our") governing your access to and use of the Fen mobile application (the "App"). By downloading, accessing, or using the App, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, do not use the App.

2. Eligibility

You must be at least 13 years old to use the App. If you are between 13 and the age of legal majority in your jurisdiction, you represent that you have your parent or legal guardian's permission to use the App and that they have read and agreed to these Terms on your behalf.

3. Description of the Service

Fen is a hyperlocal question-and-answer platform that allows users to post questions and answers visible to other users within the same city and/or neighborhood (district) in Saudi Arabia. Users may participate as a registered account (via Sign in with Apple or Google) or as an anonymous Guest, subject to certain feature restrictions for Guests.

4. Accounts

4.1 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.
4.2 You agree to provide accurate information where requested and to keep it up to date.
4.3 You may delete your account at any time via Settings → Delete Account. Account deletion is permanent and cannot be undone.

5. User-Generated Content

5.1 Ownership. You retain all ownership rights in the questions, answers, your profile picture (if uploaded), and other content you submit to the App ("User Content").
5.2 License Grant. By submitting User Content, you grant Fen a worldwide, non-exclusive, royalty-free, sublicensable license to host, store, reproduce, display, and distribute your User Content solely for the purpose of operating, providing, and promoting the App (including displaying your content to other users within your selected city/district).
5.3 Responsibility. You are solely responsible for the User Content you submit and for ensuring it does not violate these Terms, applicable law, or the rights of any third party.

6. Acceptable Use / Prohibited Conduct

You agree not to use the App to post, transmit, or otherwise make available any content that:

  • (a) is unlawful, defamatory, harassing, threatening, abusive, hateful, or discriminatory on the basis of race, religion, gender, nationality, disability, or any other protected characteristic;
  • (b) is obscene, pornographic, or sexually explicit;
  • (c) infringes any patent, trademark, trade secret, copyright, or other intellectual property or proprietary right of any party;
  • (d) impersonates any person or entity or misrepresents your affiliation with any person or entity;
  • (e) constitutes unauthorized or unsolicited advertising, spam, or any other form of solicitation;
  • (f) contains personal or identifying information about a third party without their consent (doxxing);
  • (g) promotes illegal activity, violence, or self-harm;
  • (h) contains malicious code, viruses, or any technology that may harm the App or its users;
  • (i) violates any applicable local, national, or international law or regulation, including the laws of the Kingdom of Saudi Arabia.

We reserve the right, but not the obligation, to remove any content and suspend or terminate any account that violates these Terms, at our sole discretion and without prior notice.

7. Reporting, Moderation, and User Blocking

7.1 Reporting. Every question and answer in the App includes a "Report" function that allows users to flag content they believe violates these Terms. Our moderation team reviews reported content and takes appropriate action, which may include removing the content, restricting the offending account, or taking no action if the report is unfounded. We aim to review reports in a timely manner but do not guarantee a specific response time.
7.2 User Blocking. You may block any other user from within the App, which hides all of their content (questions and answers) from you. Blocking is personal: it affects only what you see, does not restrict the blocked user's account, and does not notify them. You can review your blocked list and unblock any user at any time via Settings → Blocked Users.

8. Experience Points, Levels, and Badges

The App includes a gamification system (experience points ("XP"), levels, and badges) awarded based on your activity within the App (e.g., answering questions, receiving likes). XP, levels, and badges: (a) have no monetary value; (b) cannot be purchased, sold, exchanged, or transferred; (c) may be reset, adjusted, or removed by us at any time, including to correct errors or prevent abuse of the system; and (d) do not constitute a currency, security, or any form of property right.

9. Third-Party Sign-In Services

The App allows you to sign in using Sign in with Apple or Google Sign-In. Your use of these services is subject to Apple's and Google's respective terms of service and privacy policies, over which we have no control.

10. Intellectual Property

The App itself, including its design, graphics, logos, trademarks ("Fen" and "فين"), and underlying software (excluding User Content), is owned by us or our licensors and is protected by applicable intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the App or its underlying software.

11. Disclaimer of Warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY CONTENT POSTED BY OTHER USERS IS ACCURATE OR RELIABLE.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FEN AND ITS OWNERS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF (OR INABILITY TO USE) THE APP, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE APP SHALL NOT EXCEED THE AMOUNT YOU PAID US, IF ANY, IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM (WHICH, GIVEN THE APP IS FREE, MAY BE ZERO).
Nothing in these Terms limits any liability that cannot be limited or excluded under applicable law.

13. Indemnification

You agree to indemnify, defend, and hold harmless Fen and its owners, employees, and agents from and against any claims, damages, liabilities, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the App; (b) your User Content; (c) your violation of these Terms; or (d) your violation of any rights of a third party.

14. Termination

We may suspend or terminate your access to the App at any time, with or without cause or notice, including if we believe you have violated these Terms. You may stop using the App and delete your account at any time. Sections of these Terms that by their nature should survive termination (including Sections 5.2, 8, 10-20) shall survive.

15. Changes to the Service and These Terms

We may modify or discontinue the App, in whole or in part, at any time. We may also update these Terms from time to time; material changes will be indicated by an updated "Last Updated" date. Your continued use of the App after changes take effect constitutes your acceptance of the revised Terms.

16. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of the Kingdom of Saudi Arabia, without prejudice to any mandatory consumer protection rights you may have under the laws of your country of residence.

17. Severability

If any provision of these Terms is held to be invalid or unenforceable, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

18. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Fen regarding the App and supersede all prior agreements and understandings.

19. Contact Information

For questions about these Terms, please contact us at:
Email: cs@fen-app.com
Website: https://www.fen-app.com

20. Apple App Store Additional Terms

If you downloaded the App from Apple's App Store, the following additional terms apply and take precedence over any conflicting terms in this Agreement solely with respect to your use of the App on Apple-branded devices:

  • (a) This Agreement is between you and Fen only, and not with Apple Inc. ("Apple"). Apple is not responsible for the App or its content in any way.
  • (b) The license granted to you is limited to a non-transferable license to use the App on any Apple-branded device that you own or control, as permitted by the App Store's Usage Rules.
  • (c) Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
  • (d) In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the App to you (if any); to the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the App, and any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty will be our sole responsibility.
  • (e) Apple is not responsible for addressing any claims by you or any third party relating to the App, including but not limited to: (i) product liability claims; (ii) any claim that the App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation.
  • (f) In the event of any third-party claim that the App, or your possession and use of the App, infringes that third party's intellectual property rights, Fen, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such claim.
  • (g) You represent and warrant that you are not located in a country subject to a U.S. Government embargo or that has been designated as a "terrorist supporting" country, and that you are not listed on any U.S. Government list of prohibited or restricted parties.
  • (h) You must comply with any applicable third-party terms (e.g., your wireless data service agreement) when using the App.
  • (i) Apple and Apple's subsidiaries are third-party beneficiaries of this Agreement, and upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce this Agreement against you as a third-party beneficiary thereof.